Our Client Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls.
You are also expected to: Delivery excellent customer support & services and always offering patient assistance.
Respond to customers inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
Meet and exceed all key performance indicators set by the company and the client.
Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirements.
Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
Abide to De-escalation processesthat involve dissatisfied customers.
Requirements: Minimum 6 months relevant working experience in voice channel support in customer services Bachelors degree is required Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
Proficient in Russin and English is a must Always perform duty in professional manner To demonstrate willingness and effort to offer help needed to customer and peers with respect Being attentive during training & call handling Equipped with negotiation skills and able to handle difficult customer over the phone calls.
Proficient in general computer knowledge & skills.
Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive Always acknowledge and deliver response to Team leader orsupervisor.
Flexible and quickly adapt to new processes and information changes.
Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help Shift Timing April to Sept is Mon-Fri between 8am to 8pm EST - weekdays only Oct to March is Mon-Sun 9am to 9pm EST (due to daylight saving) + weekends Working Roster 5 days per week, each shift is 9 hours durations including 1-hour lunch break and 15 mins short break twice Work Location KL Sentral (Fully in Office) Remuneration Total Package up to MYR 8,000 Consultant in Charge Angel Chok | ****** | 014 612 6048 RM7700 + KPI - up to RM300 + night shift allowance