Dear Talent,
We are thrilled to announce an exciting opportunity to join our team! We are currently seeking an individual who is passionate about talking and solving customers issue to join our dynamic and ever-growing team.
Concerned about lack of experience? Don't worry! We will provide comprehensive training to ensure you have the skills and knowledge needed to succeed in this role.
Here are the responsibilities:
-Handling Customer Inquiries: Responding to customer questions and concerns via WhatsApp, phone, or social media regarding products, orders, payments, and delivery statuses.
-Order and Return Management: Assisting customers with placing orders, tracking shipments, and processing returns, exchanges, or refunds while ensuring smooth transaction processes.
-Resolving Issues and Complaints: Addressing customer complaints and resolving issues such as delayed deliveries, defective products, or payment problems, aiming for a quick and satisfactory resolution.
-Providing Product Information and Recommendations: Offering detailed product information, helping customers make informed purchasing decisions, and suggesting alternative products when needed.
-Customer Feedback and Reporting: Collecting feedback from customers, identifying patterns in issues or complaints, and reporting them to relevant teams to improve the overall customer experience.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-atomic-group-sdn-bhd-job-customer-service-hybrid-mode-mandarin-speaker)
; Requirements:- How to become the most suitable candidate?
-Must possess at least SPM in any field.
-Able to work from 10am - 10pm, Monday - Friday.
-Able to attend event during weekend if any.
-Basic understanding of e-commerce and social media platforms (e.g., Shopee, Lazada, Facebook).
-Good in project management skills, including the ability to manage multiple projects simultaneously and meet tight deadlines.
-Ability to work collaboratively with cross-functional teams
-Be willing to work and remain on standby during mega campaigns or major events to ensure smooth execution and address any issues promptly.
-Fresh graduates are welcome to apply!
Company Benefits:
-High commission
-Collaborate with a goal-oriented team of individuals born in the 90s/00s.
-Opportunities to learn end-to-end E-commerce process.
-On-the-job training provided.
-Professional development opportunities.
-Medical benefits.
-Holiday benefits (including public holidays, maternity leave, and annual leave).
-Hybrid working mode
-Annual bonus.
-And many other benefits!
What are you waiting for? Join us now!