About the role
Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.
What you'll be doing Responding to customer inquiries and resolving issues via phone, email, and other communication channelsActively listening to customers, understanding their needs, and providing tailored solutionsMaintaining accurate records and documentation of customer interactionsIdentifying opportunities to improve customer satisfaction and process efficienciesCollaborating with cross-functional teams to ensure a seamless customer experienceAdhering to company policies, procedures, and service level agreementsWhat we're looking for Previous experience in a customer service or call centre role, preferably within the service industryExcellent communication and interpersonal skills, with the ability to build rapport and provide empathetic supportStrong problem-solving and critical thinking skills to quickly identify and resolve customer issuesAdaptability and the ability to thrive in a fast-paced, dynamic environmentProficiency in using computer systems and technology to effectively manage customer interactionsA genuine passion for delivering exceptional customer serviceWhat we offer
At Elite Transform Team, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including:
Comprehensive medical and dental coverageGenerous paid time off and holiday leaveOpportunities for professional development and career advancementTeam-building activities and social events to foster a strong company cultureFlexible work arrangements to support work-life balanceAbout us
Elite Transform Team is a leading provider of innovative customer service solutions. Our mission is to empower our clients to deliver exceptional experiences that drive customer loyalty and business growth. With a talented team of dedicated professionals, we are committed to pushing the boundaries of what's possible in the call centre and customer service industry.
If you're ready to join a dynamic and purpose-driven team, apply now to become our next Customer Service Representative.