Customer Service (Mandarin Speaking) Full Time Position - KL Job Responsibilities: Provide outstanding customer support through various channels (email, chat) to resolve inquiries and issues related to our fintech products and services.
Educate customers on the features and benefits of our fintech solutions, assisting them in maximizing the value of our products.
Troubleshoot and resolve technical issues related to our fintech applications, collaborating with internal teams to ensure timely and effective solutions.
Maintain a deep understanding of our fintech products, services, and industry trends to offer informed and relevant assistance to customers.
Handle customer complaints with empathy and professionalism, escalating issues when necessary to ensure customer satisfaction.
Document customer interactions and feedback accurately in our customer relationship management (CRM) system.
Identify opportunities to improve customer service processes and contribute to the development of best practices.
Stay updated on company policies, procedures, and product updates to provide accurate and current information to customers.
Job Requirements: Proven experience as a Customer Service Representative, preferably in the fintech industry.
Excellent verbal and written communication skills.
Exceptional problem-solving and troubleshooting abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in using customer support software and CRM systems.
Strong organizational skills and attention to detail.
Ability to handle stressful situations with patience and professionalism.
A passion for helping customers and providing top-notch service.
Bachelors degree in Finance, Business, Information Technology, or a related field.
Experience with specific fintech products or platforms.
Read, write and speak in Mandarin is a must.
Remuneration: MYR 5,500 Consultant in charge: Ken Ng | +6019-213 2628 | ******