Customer Service

About the roleWe are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING.
As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner.
This full-time role is based in Kuching Sarawak.
What you'll be doing
Responding to customer inquiries and requests via phone, email, and other communication channels.
Providing accurate and detailed information to customers about our products and services.
Resolving customer issues and complaints in a courteous and efficient manner.
Maintaining detailed records of customer interactions and following up on outstanding issues.
Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings.
Collaborating with cross-functional teams to ensure a seamless customer experience.
What we're looking for
Excellent communication and interpersonal skills with a friendly and professional demeanor.
Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints.
Proficient in Mandarin is an advantage.
Previous experience in a customer-facing role, preferably in a call centre or customer service environment.
Ability to work in a fast-paced environment and adapt to changing priorities.
A genuine passion for providing exceptional customer service.
Apply now to become our next Customer Service superstar!#J-18808-Ljbffr