Customer Service

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Responsibilities:Answer incoming customer inquiries promptly and accurately through phone, email, and chat.
Understand customer's needs, identify and resolve their problems, and escalate them to the relevant team when necessary.
Update customers about the status of their inquiries and ensure they are satisfied with the level of service provided.
Provide general information about products and services to customers.
Process orders and ensure they are delivered within agreed timelines.
Handle customer complaints and feedback in a professional manner and provide suitable solutions.
Monitor customer feedback and recommend improvements to management.
Continuously learn about new products and services to provide accurate information to customers.
Application Questions:Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have in a Customer Service Role?
Which of the following languages are you fluent in?#J-18808-Ljbffr