1.
Communicate with customers and manage their orders
- Produce clear and concise communication, attending to customer enquiries with patience, verifying understanding to meet customer needs.
- Efficiently manage customers' order transactions.
- Continuously seek ways to improve customer service and identify opportunities to enhance the company brand experience.2.
Resolve customer issues and complaints
- Resolve customer concerns with a solution-oriented and supportive approach.
- Professionally handle customer complaints and ensure timely and satisfactory solutions.
- Communicate confidently and efficiently to establish rapport and build trust with customers.3.
Promote the Company's Products, Offers and Services
- Introduce the company's products, services, and promotions to potential customers.
- Manage client consultations by providing recommendations, addressing questions, and ensuring a positive customer experience.
- Assist customers who are unfamiliar with the registration process.4.
Generate Sales Reports
- Generate daily sales reports to track performance, ensure accurate record-keeping, and support decision-making for future strategies.
- Analyse daily sales performance to identify areas for improvement and optimisation.
Job Responsibilities
-Strong communication and interpersonal skills , with the ability to build rapport and resolve conflicts effectively.
-Strong problem-solvinganddecision-making abilities , with a focus on providing prompt and practical solutions.
-High attention to detailby maintaining accurate records of customer order transactions.
-Customer orientationwith a positive attitude, resilience, and a genuine passion to adapt/respond to different types of characters.
-Manage deals efficientlyby using persuasive language, active listening, and a deep understanding of customer needs.
-Proficiencyin using customer service platforms and order management systems to process inquiries and track orders.
- Proficient inEnglish, Mandarin, and Malayto effectively communicate with diverse customers.
- Ability tostay up-to-datewith product changes and features to provide accurate and relevant information to customers.
-Innovative mindsetand acollaborative team spirit .
- Demonstratewillingness to learnand apositive attitudetoward learning new knowledge.#J-18808-Ljbffr