Rentokil Initial is one of the largest business services companies with more than 57,700 colleagues worldwide and operates in over 90 countries.
The company relies on the commitment, ability, and teamwork amongst colleagues to deliver the services and delight customers.
We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia.
As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.
We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.
To help achieve this, we will provide you with a competitive allowance and bright career opportunities.
You will also be given full product training, with hands-on assistance from the Customer Care Team.In this role, you will be responsible for:
Uncovering customer needs and interacting with our products and services through various initiatives including CVC, CSAT, or CES surveys via Outbound Calls, Email & Texting across customer touchpoints.
Developing a deep understanding of customer insights by identifying pain points and opportunities through the surveys.
Handling customer contact activities including sales and customer feedback with the Customer Relationship Management System.
Demonstrating effective verbal communication skills when interacting at all levels, whether among peers & managers or with customers.
Working in a team to achieve the required Key Performance Index (KPI) & SLA (Service Level Agreement).
Duration:Depending on your university's requirement.
The ideal candidate will possess:
Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course).
Own transport to travel to work on a daily basis.
Benefits:
Monthly allowance.
Opportunity to be absorbed as a permanent employee (based on your work performance).
Location of this branch:
Rentokil Initial (M) Sdn Bhd,
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No.
1, Jalan Pengaturcara U1/51A, Seksyen U1,
40150 Shah Alam.#J-18808-Ljbffr