Customer Service Manager - Remote Work

Job Description:

Top Glove Corporation Berhad is seeking a part-time Customer Service Manager to work remotely from George Town, Penang, MY. The ideal candidate will have at least 7 years of experience in customer service and possess a strong sense of independence and motivation.

Responsibilities:
1. Manage a team of customer service representatives to ensure excellent customer service delivery.
2. Develop and implement customer service policies and procedures.
3. Handle escalated customer inquiries and complaints in a timely and professional manner.
4. Monitor customer satisfaction levels and implement strategies to improve customer experience.
5. Conduct regular training sessions for customer service staff to enhance their skills and knowledge.
6. Analyze customer feedback and data to identify trends and make recommendations for improvement.
7. Collaborate with other departments to ensure a seamless customer experience.
8. Stay up-to-date on industry trends and best practices in customer service.

Requirements:
1. Bachelor's degree in Business Administration or related field.
2. 7+ years of experience in customer service management.
3. Strong communication and interpersonal skills.
4. Excellent problem-solving abilities.
5. Ability to work independently and motivate a team.
6. Proficiency in research and data analysis.
7. Experience with CRM software and other customer service tools.

Benefits:
1. Travel and spending expenses covered.
2. Travel opportunities for training and conferences.
3. Life insurance coverage.

Working Environment:
At Top Glove Corporation Berhad, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best customer service experience possible.

Equal Opportunity Statement:
Top Glove Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.