Customer Service Manager - Work From Home

Job Description:

Sunway Group is seeking a dynamic and experienced Customer Service Manager to join our team on a fulltime basis in Johor Bahru, Johor, MY. This position offers the opportunity to work from home and is suited for an individual with at least 7 years of customer service management experience at a mid-to-senior level.

Responsibilities:- Oversee the customer service team and ensure high levels of customer satisfaction- Develop and implement customer service policies and procedures- Handle customer complaints and provide appropriate solutions- Monitor customer service metrics and report on performance- Train and mentor customer service representatives- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices

Requirements:- 7+ years of experience in customer service management- Confident and motivated personality traits- Excellent communication and interpersonal skills- Strong project management and strategic planning abilities- Proven track record of leading and developing high-performing teams- Ability to work independently and manage a remote team effectively

Benefits:- Dental insurance- Medical coverage- Company equipment provided for work

Working Environment:As a Customer Service Manager at Sunway Group, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our collaborative and supportive environment fosters growth and innovation, allowing you to thrive in your role.

Deadline to apply: ********

Equal Opportunity Statement:Sunway Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.