Customer Service Officer (1 Year Contract)

Customer Service Officer (1 Year Contract)Add expected salary to your profile for insights.
Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.
Accurate case logging into the Customer Relationship Management system.
Follow-up on all outstanding/existing cases.
Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.
Reports to the Customer Service Supervisor/Team Leader.
Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.
Requirement:
1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred.
Active listener and possesses problem-solving skills.
Fast learner, good team player in a fast-paced environment.
We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.
Manufacturing, Transport & Logistics1,001-5,000 employees
Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific.
The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations.
Headquartered in Singapore, SingPost has over 4,900 employees, with offices in 14 markets worldwide.
Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet.#J-18808-Ljbffr