Customer Service Officer

Requirements With 1+ years of hands-on experience in the fintech or blockchain industry.Proficient in both English & Mandarin.  Bachelor's degree or above in related field. Ability to articulate issues or problems to internal departments.Knowledge of blockchain would be an advantage.The ability to communicate in Mandarin would be an advantage.Good and positive attitude with a keen interest in learning. Responsibility Deliver fair outcome to our customers and ensure the quality of service in place.Actively share customer feedback with internal departments to improve the customer experience.Actively respond to the feedback received from social media.Work with internal teams to ensure the pre & post service for all products are in place. Benefits Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.Employee engagement, recognition, and appreciation programmesAnnual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.Comprehensive insurance coverageFestival gifts, birthday vouchers, etc.Team Building