**Job Title:** Customer Service Officer
**Company:** S P Setia Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
S P Setia Berhad, one of Malaysia's leading property developers, is seeking a dedicated and enthusiastic Customer Service Officer to join our team in George Town, Penang. This entry-level part-time position is an excellent opportunity for individuals passionate about providing exceptional customer support and eager to kickstart their career in the property development sector.
**Responsibilities:**
As a Customer Service Officer, your primary responsibilities will include, but are not limited to:
1. **Customer Assistance:**
- Greet customers warmly and ascertain their needs, providing accurate information regarding our products and services.
- Respond to customer inquiries via phone, email, and in-person, ensuring all communication is courteous and professional.
2. **Issue Resolution:**
- Effectively handle customer complaints and concerns, striving for quick resolution while maintaining high customer satisfaction.
- Document and track customer issues through our CRM system, ensuring follow-up when necessary.
3. **Documentation and Reporting:**
- Maintain accurate records of customer interactions, feedback, and issues to provide insights for service improvement.
- Assist in preparing reports on customer service metrics and trends as required by management.
4. **Collaboration:**
- Work closely with team members and other departments to ensure a coherent customer experience and timely resolution of inquiries.
- Participate in team meetings and contribute to the development of best practices for customer service.
5. **Product Knowledge:**
- Stay informed about the company's housing projects, promotions, policies, and procedures to provide customers with comprehensive information.
- Engage in continuous learning to enhance product knowledge and improve service delivery.
6. **Administrative Support:**
- Assist with administrative tasks related to customer service, including filing, data input, and appointment scheduling.
- Help maintain a clean and organized workspace and customer waiting area.
**Requirements:**
To be successful in this role, candidates should possess the following attributes and skills:
- **Education:** High school diploma or equivalent (currently enrolled in or completed a related course is a plus).
- **Experience:** No prior experience necessary; however, any customer service or retail experience will be considered an advantage.
- **Personality Traits:**
- Passionate about helping others and providing top-tier service.
- Hardworking with a strong commitment to achieving goals.
- **Soft Skills:**
- Exceptional attention to detail, ensuring accuracy in all tasks and communications.
- Strong cooperation skills, fostering teamwork and collaboration within the office environment.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with CRM software is an advantage.
- Basic mathematical skills and ability to handle transactions accurately.
- **Availability:** Must be flexible with working hours, including weekends and holidays, as required.
**Benefits:**
- Parental leave to support your family needs.
- Paid Time Off (PTO) to balance work and personal life.
- Dental insurance for overall health and wellness.
**Working Environment:**
At S P Setia Berhad, we strive for excellence and uphold high standards in all endeavors. You will join a vibrant team that values innovation, collaboration, and continuous improvement, ensuring a fulfilling work experience.
**Application Deadline:**
Please submit your application by **September 28, 2024**.
**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, gender identity, sexual orientation, disability, or any other characteristic protected by law. We encourage all individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
