Responsibilities : Client Assistance : Responding to general inquiries or issues in Bahasa / English.Inquiry Reception : Receiving and categorizing incoming phone calls & emails from customers regarding various queries, complaints, or requests for assistance.Communication : Engaging with clients promptly and professionally via WhatsApp and Telegram to address inquiries, resolve issues, and provide information. Identity Verification : Collecting and verifying personal information such as ID documents, proof of address, and other relevant data.Technical Support : Helping clients troubleshoot and resolve technical issues related to the platform, account access and transaction execution.Conflict Resolution : Handling complaints and disputes with a focus on maintaining client satisfaction and regulatory compliance.Documentation and Reporting : Maintaining records of client interactions and escalating complex issues to senior support or compliance teams when necessary.Compliance and Regulation : Ensuring adherence to industry regulations and company policies in all client interactions. Requirements : Preferably can start immediately.At least 1 year of experience in customer service (background in financial industry will be added advantage).Fresh graduates are welcome to apply.Strong verbal and written communication skills (English & Bahasa).Ability to handle stressful situations with professionalism and patience.Must be able to multitask and prioritize tasks effectively.Able to work flexible hours, including night shift, Public Holidays and weekends.Proficient computer skills. Working Hours/Days : 8 hours daily (no scheduled breaks).Working 5 Day Weekly (Monday ~ Friday) OT on weekend Provided OT on Public Holiday 3 Shifts ( Morning, Afternoon & Midnight) Benefits you will get to enjoy :
• Paid public holiday
• Paid overtime
• Hybrid work arrangement
• Parking subsidy
• Fully stocked pantry