Welcome to the realm of top-notch customer service! As a Customer Care Specialist, you'll dazzle in live chats, expertly resolving inquiries with finesse. Armed with 1 year of experience and fluent in English, Bahasa Malay, and Mandarin, you're poised to excel in this dynamic role. Join us and let your customer-centric brilliance shine bright!
Job Descriptions:
Responds to live chats professionally and answers customers' enquiries.
Acquire detailed knowledge and understand the operation to resolve customer issues and promote a good customer experience.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
Ensure customer satisfaction and provide professional customer support.
Requirements:
Minimum of 1-year experience in any customer service industry, preferably in a virtual environment.
Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
Ability to multi-task, prioritize, and manage time effectively.
Creative thinking and problem-solving skills.
Agree to sign a confidentiality agreement to protect customer and company benefits.
Equipped with a stable internet connection with a minimum speed of 10mbps as this is a work-from-home position.
Able to work on 24/7 rotating shifts, during weekends and public holidays.
Ability to read and write in English, Bahasa Melayu, and Mandarin.
What you will gain:
A platform to grow and learn, to demonstrate your skill and talent.
Be a part of a people-focused company.
Chance to participate in multiple learning and development programs.
Career path to grow each employee to future leader.
Company informationRegistration No. 202301015805
RF No. MAICSA7066750#J-18808-Ljbffr