Customer Service Representative (Full-Time Non-Voice - Remote Work)

Customer Service Representative (Full-time Non-voice - Remote work)The Role
We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients.
As part of our continued growth, we are seeking a dedicated and experienced Customer Support Representative to join our dynamic team.
Responsibilities:
Respond to customer inquiries and provide technical assistance in a timely and professional manner.
Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.
Ideal Profile
You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, FinTech and IT Services industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are adaptable and thrive in changing environments.
You are a strong team player who can manage multiple stakeholders.
You pay strong attention to detail and deliver work that is of a high standard.
What's on Offer?
Leadership Role
Fantastic work culture
Opportunity within a company with a solid track record of performance#J-18808-Ljbffr