IMPORTANCE:
-Preference will be given to candidates who can start immediately.
-Providing thorough financial professional training on the job.
-Proficiency in Mandarin listening, reading, and writing is a must.
SUMMARY:
As a Customer Service Representative, you will be responsible for assisting clients through various channels such as phone calls, emails, and chat to deliver exceptional customer service and ensure customer satisfaction.
JOB RESPONSIBILITIES:
-Effectively communicate essential information to customers.
-Resolve customer concerns and issues by listening attentively, showing empathy, professionalism, and exemplary customer service skills.
-Interact with customers via phone, live chat, and email to address inquiries and problems.
-Deliver superior support through all communication avenues.
-Analyze customer requirements, provide research-based solutions, and clarify any uncertainties.
-Aim for immediate resolution and collaborate with partners and departments to close cases adhering to service standards.
-Offer feedback on tools, procedures, and guidelines to enhance workflows and improve customer experience.
-Provide excellent services to ensure high customer satisfaction using proper protocols.
-Build lasting relationships and exceed customer expectations.
-Handle document translations and resolve complaints by offering suitable solutions within deadlines.
-Support the team and management with various tasks as needed.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-cwg-job-customer-service-representative)
; Requirements:- - Proficient in Chinese (Mandarin) with strong English communication skills.
- Minimum Diploma qualification, preferably in Finance or Economics field.
- Fresh graduates with exceptional interpersonal skills are welcome to apply.
- Demonstrates effective time management and a commitment to exceeding expectations.
- Flexible to work rotating shifts, weekends, and holidays with respective benefits.
- Skilled in multitasking and customizing responses to meet customer needs.
- Quickly understands company products and caters to diverse customer requirements.
- Excellent communicator with a focus on active listening and customer empathy across various channels.
- Competent in computer usage and adept at adapting to new technologies.
- Prior experience in financial customer service and strong analytical skills are advantageous.