Yaoyao Malaysia Info Tech Sdn Bhd
Location: KL Eco City
Rotational Shift: 7am – 4pm / 10am – 7pm / 4pm – 1am
Responsibility:
Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
Responsible for the maintenance of private messages and comments on the brand's official social media.
Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
Provide fast and timely solutions to all customer-related problems.
Ensure customer satisfaction by providing excellent customer services.
Be constantly guided by the company's service standards.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Requirements:
ABLE TO DO NIGHT SHIFT
Fresh graduates are encouraged to apply.
Previous working experience in customer service or customer service-related fields (i.e.
E-Commerce, Telemarketing, Billing, Customer Liaison, etc.)
is an added advantage.
Ability to create and produce documents very carefully (very important).
Besides Malay language, at least needs to master either English or Mandarin, fluent in listening/speaking/reading/writing (we have written and oral tests before or during the interview).
Knowledge in handling basic computer (Microsoft Excel/Word, etc.).
Good learning ability, communication skills, execution ability, and comprehension ability.
Have good cross-departmental communication skills and work promotion skills.
Company InformationRegistration No.
202101025742
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a customer service representative?
Which of the following languages are you fluent in?#J-18808-Ljbffr