1.
Liaising with customers on the confirmed purchase order.
2.
Generating standard orders using the System (SAP) upon receiving purchase orders from customers.
3.
Reviewing current finished goods balance quantity and making delivery date arrangements with the warehouse if stock is available.
4.
Notifying the Planner on customer orders to obtain target or planning date delivery if there is no balance stock or new production output required.
5.
Following up with the Planner on the committed delivery date.
6.
Notifying customers on the delivery status.
7.
Liaising with the warehouse for delivery arrangements.
8.
Handling customer complaints related to any issues once the delivery date is completed.
9.
Notifying the respective department/section upon receiving customer complaints, if any.
10.
Preparing reports on a weekly and monthly basis, including consignment billing, report billing, FG report, inventory report, forecaster report, and maintaining Interco pricing.
11.
Attending internal or external meetings.
12.
Performing any other tasks as assigned by the Management.
13.
Following the Company's environmental policy and procedures and complying with any environmental-related legal or regulatory requirements.
RequirementsHow do your skills match this job?
Your application will include the following questions:
How many years' experience do you have as a customer services representative?
Which of the following languages are you fluent in?
Are you willing to undergo a pre-employment background check?
Which of the following Microsoft Office products are you experienced with?
Are you willing to undergo a pre-employment medical check?
Have you worked in a call center before?
Which of the following Customer Relationship Management (CRM) systems do you have experience using?
Do you have experience in a role that requires relationship management?
WONG ENGINEERING is an ISO 9001 & 14001 certified Public Listed Company located at the Kulim Hi-Tech Park.
We are a reputable and leading producer of high precision CNC turning products and metal stamping components.
Through in-house research & development, we are also an original manufacturer of ozonizer products.
As part of our business expansion program, we are currently looking for highly capable and dynamic professionals to join our team.#J-18808-Ljbffr