Customer Service Representative

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We are seeking a dedicated and customer-focusedCustomer Service Representativeto join our team.
The ideal candidate will be responsible for handling incoming calls related to restaurant bookings, providing excellent customer service, and ensuring smooth reservations and customer satisfaction.
The representative will serve as the first point of contact for customers, assisting with inquiries, managing reservations, and resolving any issues related to the booking process.
Duties & Responsibilities
Manage incoming calls and emails to our restaurants.
Achieve sales targets set and maximize sales by converting calls into bookings.
Assist superior with reports preparation as and when required.
Ensure customer database is updated on a timely basis.
Take ownership and handle complaints by providing the appropriate solutions.
Build rapport and manage communication between clients and restaurants.
Key Requirements
Minimum Diploma in Business or equivalent.
Experience in the F&B industry is an added advantage.
Minimum 3 years of experience in call centre/customer service field.
Strong interpersonal and communication skills in English.
Additional advantage for literacy in other languages.
Must be fluent in Mandarin as need to liaise with Mandarin speaking clients.
Tech savvy and proficient in using tools; exposure in customer database management software would be an added advantage.
Willing to work on shift, weekends and public holidays.
Excited to be part of our dynamic team?
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Only shortlisted candidates will be contacted.#J-18808-Ljbffr