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Details of the offer

Responsibilities- Respond effectively to customer's query regarding products, services, processes and procedures.- Assist in processing account related request and overall account management.- Ensure complete and accurate information are recorded in the system.- Handle complaints and provide appropriate resolution on a given time frame.- Work closely with internal and external department in escalating issues to provide resolution to each problem.- Contributes to team effort by accomplishing related results as needed.Job Qualifications- Should have at least 1 year BPO experience.- Knowledgeable in using MS Excel and Google Spreadsheets.- Excellent written and verbal communication skills in order to communicate effectively with international customer.- Ability to work well under pressure, ability to multi-task, prioritize, and manage time effectively.- Ability to remain professional and courteous with customers at all times.- Customer orientation and ability to adapt/respond to different types of characters.- Amenable to work in shifting schedule**Job Types**: Full-time, Permanent**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shift


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