About the job Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.
This initiative enables us to offer integrated customer service while diversifying its business. Through the multichannel integration platform, we synergize various talents, best practice business processes, and cutting-edge technologies with the shared goal of delivering comprehensive and unified solutions for our clients.
For more information and to keep up with the latest news, check out company website and follow our LinkedIn page.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES Handle a high volume of inbound calls efficiently and professionally.Respond to customer feedback and inquiries with a friendly and proactive approach.Deliver exceptional, timely support to our clients by maintaining a high standard of service.Manager various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.Enter and update customer information in the system to maintain accurate records.Uphold strict customer data privacy policies.Must be able to work on a 24/7 rotation basis.Adaptability to various ad hoc tasks as needed. QUALIFICATIONS AND REQUIREMENTS SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.A customer service-oriented mindset with a passion for helping others.Problem-solver who can communicate solutions clearly, both verbally and in writing.Flexibility to work shifts, including both day and night schedules.Fluent in English and/or Bahasa Malaysia.Customer service experience is an added advantage. WHY JOIN US Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.Rest easy with our group term life coverage, providing you with security and assurance.Stay energized with meal allowances that keep you fueled throughout the day.An in-house futsal court, badminton court, plus a gym for post-work workouts.A variety of fun-filled events and gatherings to unwind.Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.