Why Ansell?
Ansell is a world leader in providing superior health and safety protection solutions that enhance human well-being.
The world's need for better protection never stops, so Ansell is constantly researching, developing and investing to manufacture and distribute cutting edge product innovation and technology, marketed under well-known brands that customers trust.
Operating in two main business segments, Industrial and Healthcare, Ansell is the market leader that continues to grow, employing 14,000 people worldwide.
For more information about our Company, our People and our Values, please follow the linkAnsell Website .
Ansell is looking forCustomer Service Representativeto be based inCyberjaya, Malaysia .
This position provides maximum customer satisfaction by efficiently managing:
the customer portfolio of his/her business or region
all internal customer service related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data
What you can expect from Ansell?
Work for a world leader in the health and safety protection solutions industry.
A secure workplace with competitive remuneration and annual bonus based on own and company performance.
Flexible schedule with a combination of home and office-based working.
Inclusive, collaborative, and supportive work atmosphere.
A diverse and international work environment.
What your role will be in details?
Reporting to theLead, Customer Experience , you will:
Act as prime contact person for the customers of his/her portfolio
Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
Follow up outstanding customer orders and proactively provide customers with an updated open order status
Provide reports on the customer order status, shipments and backorders as required
Keep track of sample deliveries to his/her customers and follow-up on customer feedback
Provide commercial support to the Sales team
Timely and accurately ensure all operational activities in ERP
Ensure back-up activities for his/her colleagues within language skill
Order Management
Manage the correct reception of the customer orders in her/his area of expertise (GBU/market) by ensuring that the incoming orders are timely and correctly registered into ERP system
Create order acknowledgment and send to the customer
Create delivery order confirmation and send to the customer, TSM and CSR
Identify problems and report them to more experienced team member or lead
Deliver KPI, identify failures' root cause; implement corrective action with lead/manager supervision
Ensure correct and chronological filing of the orders
What will you bring?
University degree or equivalent obtained by experience in a similar environment
At least 1 - 2 years of experience in an international customer support position
Fluent English and good oral and written knowledge in Chinese
Experience in order management in ERP (SAP is a plus)
Analytical capabilities, ability to interpret reports, listings, forecasts
PC literate: good knowledge of PC, network and standard packages used under Windows.#J-18808-Ljbffr