Customer Service Representative

We have 2 separate brands: KETOCAKE - Sugarless cake and CAKETELLA - Alcohol cake.
2 Different outlets, next to each other.
Fluent in English (advanced level).
Available to work Monday to Saturday, 8am to 6pm.
Sundays are for recovery!
(5 working days).
Must have critical thinking skills to solve customer issues and provide creative solutions.
Have fun at work.
Communicate Customer Enquiry via Whatsapp, Social Media, Phone Calls.
Handle Delivery order and Packaging.
Handle Complaints with appropriate solutions.
Ensure Customer Satisfaction and Operation Efficiency.
Communicate with Production Team to Ensure Operation Efficiency.
Liase with customer & Runner face to face to ensure they have received the correct orders.
We're a fun and youthful company that knows how to party.
If you're ready to have some fun while getting the job done, you'll fit right in.
Bonuses?
Check!
We appreciate hard work and dedication, so we offer two bonuses a year to reward our superstar employees.
EPF/SOCSO.
Additional Benefits
5 Working Days
Staff Activities
Training Provided
Skills required: Customer service, Phone Skills, Listening, Multi-tasking, Customer Inquiries, Communication Skill, Customer Satisfaction.#J-18808-Ljbffr