Customer Service Representative (Japanese Speaker)

The Offer Opportunity within a company with a solid track record of performance The Job Primary Job Functions: Answer incoming calls including email and chat in a timely manner Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer information Meet personal/team qualitative and quantitative targets Handle simple to difficult inquiries in a given span of time Manage different types of callers in a given span of time Achieve the given metrics in accordance to the center's commitment to client Manage and resolve customer complaints Identify and escalate issues to supervisors Provide accurate information and excellent customer service Research required information using available resources Research, identify, and resolve customer complaints using applicable resources Process request according to customer's preference on time Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Complete call logs and reports Other duties as assigned The Profile Diploma and above CS experience is required in a BPO company, Airlines is a plus Good communication skills in English The Employer Our client offers both work at home and in office careers.
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