About the roleWe are seeking a friendly and customer-focused Customer Service Representative to join our dynamic team at J&T Express (Malaysia) Sdn Bhd based in Bangsar Trade Centre.
This full-time role is an excellent opportunity to contribute to the success of our organisation and provide exceptional service to our valued customers.
What you'll be doing
Provide courteous and efficient customer service through various communication channels, including phone, email, and chat
Respond to customer inquiries and resolve issues in a timely and professional manner
Maintain accurate records and documentation of customer interactions
Collaborate with other departments to ensure seamless customer experiences
Contribute to the continuous improvement of our customer service processes and procedures
What we're looking for
Previous experience in a customer service or call centre role, preferably in the logistics or e-commerce industry
Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
Excellent problem-solving and analytical skills, with a focus on providing efficient and effective solutions
Proficient in Mandarin, English and Malay (This position will be responsible for handling calls from Mandarin-speaking clients) with the ability to communicate clearly and concisely
Adaptable and flexible, with the ability to work in a fast-paced and dynamic environment
Strong customer service orientation and a genuine desire to exceed customer expectations
What we offer
Permanent Role
Normal & Noon Rotational Shift (without midnight shift)
5 Working Days
Performance Bonus
Structured Onboarding Programs and Trainings
Supportive and Rewarding Work Environment
Office Conveniently Located (at Kerinchi LRT Station)
About usJ&T EXPRESS (MALAYSIA) SDN.
BHD.
is a leading logistics provider in Malaysia, offering a wide range of services, including courier delivery and e-commerce fulfillment.
We are committed to excellence in customer service and continuously strive to innovate and improve our offerings.
Join our team and be a part of our exciting journey!
Apply now to become our next Customer Service Representative!#J-18808-Ljbffr