**Job Title: Customer Service Representative - Work from Home**
**Company: PPB Group Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Summary:**
PPB Group Berhad is seeking a driven and independent Customer Service Representative to join our dynamic team. This part-time position offers a unique opportunity to work from home while building strong relationships with our valued clients and partners. The ideal candidate will be passionate about customer service, possess strong project management skills, and be capable of delivering exceptional presentations.
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### **Key Responsibilities:**
- **Customer Support:**
- Respond to customer inquiries via various channels (email, chat, and phone) in a timely and professional manner.
- Troubleshoot and resolve customer issues promptly, ensuring high customer satisfaction.
- Maintain a keen understanding of our products and services to effectively assist customers.
- **Relationship Management:**
- Build and maintain strong relationships with clients and partners through effective communication and follow-up.
- Gather feedback from customers to improve service delivery and product offerings.
- **Project Management:**
- Assist in the development and implementation of customer service projects aimed at enhancing customer experience.
- Manage timelines and deliverables to ensure customer initiatives are executed successfully.
- **Reporting:**
- Maintain accurate records of customer interactions and transactions, documenting issues and solutions provided.
- Prepare and present reports on customer service activities and performance metrics to senior management.
- **Collaboration:**
- Work collaboratively with team members to address customer needs and improve overall service quality.
- Participate in team meetings and training sessions to stay updated on company policies and procedures.
- **Continuous Improvement:**
- Contribute ideas for service improvement and share best practices with colleagues.
- Keep abreast of industry trends and advancements in customer service technology.
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### **Requirements:**
- **Education:**
- High school diploma or equivalent; further education in business or communication is a plus.
- **Experience:**
- Minimum of 1 year of experience in a customer service role or related field.
- **Skill Set:**
- Strong project management skills with the ability to prioritize tasks and manage time effectively.
- Excellent presentation skills, with the ability to convey information clearly to diverse audiences.
- **Personality Traits:**
- Driven, self-motivated, and independent worker who can take initiative and work autonomously.
- Exceptional interpersonal skills with a positive attitude toward serving customers.
- **Technical Proficiency:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
- Familiarity with customer relationship management (CRM) systems is an advantage.
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### **Benefits:**
- Retirement plan options to secure your financial future.
- Profit sharing opportunities rewarding your contributions to the company's success.
- Paid sick leave to ensure your health and well-being.
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### **Working Environment:**
At PPB Group Berhad, we are dedicated to fostering a collaborative and supportive work environment. You will have the opportunity to build strong relationships with colleagues, clients, and partners, enhancing teamwork and personal development.
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### **How to Apply:**
Interested candidates are encouraged to submit their applications by **October 14, 2024**. Please include a cover letter detailing your relevant experience and why you would be a great fit for our team.
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**Equal Opportunity Statement:**
PPB Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
