Customer Service / Service Advisor (Automotive)Are you passionate about cars and providing exceptional customer service? We are looking for a dynamic Service Advisor to join our team! As a Service Advisor, you'll be the bridge between our customers and our skilled technicians, ensuring their vehicles receive top-notch care and our customers leave satisfied.
Responsibilities:
Customer Relationship:Be the friendly face our customers rely on, handling inquiries, scheduling appointments, and ensuring every customer feels valued.
Customer Care:Listen to customer concerns, inspect vehicles with a keen eye, and recommend necessary repairs in a clear and understandable way.
Communication:Keep customers informed with regular updates on their vehicle's status throughout the service process, managing expectations with professionalism.
Customer Satisfaction:Deliver exceptional customer service at every touchpoint, going the extra mile to build lasting relationships based on trust and loyalty.
Problem Solving:Use your automotive expertise to identify vehicle issues during inspections and recommend appropriate solutions to keep our customers safely on the road.
Quality Assurance:Ensure all work meets our high standards, reviewing completed work with customers to ensure their satisfaction.
Qualifications:
Passion for Cars:A genuine love for automobiles and the desire to provide outstanding service.
Excellent Communicator:Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin proficiency is a plus.
Automotive Knowledge:Minimum 1 year of Automotive Industry experience as a Service Advisor, with a Bachelor's degree or equivalent certification in Automotive Engineering being an added advantage. Applicants without an Automotive background but who are passionate about cars are encouraged to apply.
Customer Service Savvy:Demonstrated ability to provide professional and excellent customer service, with a focus on building relationships.
Flexible and Reliable:Willing to work in Glenmarie, Shah Alam, and available 6 days a week (Monday to Saturday).
Why Join Us:
Join us because we're not just any workshop; we're specialists in luxury car brands like Porsche, Mercedes, BMW, Audi, Bentley, etc. You'll get to work with top-of-the-line vehicles, honing your skills and expertise in this niche market. Additionally, we provide:
Rewarding Benefits:Enjoy provided meals daily (lunch & tea break) and a competitive incentive package for confirmed staff.
Professional Development:Take advantage of our external and internal training opportunities to grow in your role.
Team Bonding:Engage in fun team-building activities and company trips to foster a positive work environment.
Celebrate Together:Join us in festival celebrations including Chinese New Year, Hari Raya, Deepavali, and Christmas parties.
Application Instructions:
Ready to embark on an exciting journey with us? Please submit your application along with your latest resume. Be part of a team where your passion for cars meets exceptional customer service! Only shortlisted candidates will be notified.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as an automotive service adviser?
Do you have customer service experience?
How would you rate your English language skills?
How much notice are you required to give your current employer?
Which of the following languages are you fluent in?#J-18808-Ljbffr