Customer Service Specialist

Job Description:

We are looking for a Customer Service Specialist to join our team at Malaysia Airlines Berhad in George Town, Penang, MY. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our passengers and ensuring their overall satisfaction with our services.

Responsibilities:
- Respond to customer inquiries and resolve any issues or complaints in a timely and professional manner
- Assist customers with booking flights, changing reservations, and providing information on flight schedules and policies
- Handle customer feedback and escalate any issues to the appropriate department for resolution
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure a seamless customer experience
- Stay up-to-date on industry trends and best practices in customer service

Requirements:
- 4 years of experience in customer service or a related field
- Driven and independent personality traits
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Strategic planning and analysis skills
- Ability to work well under pressure and in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- Bachelor's degree in a related field is preferred

Benefits:
- Remote work flexibility
- Retirement plan
- Dental insurance

Working Environment:
At Malaysia Airlines Berhad, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible service to our customers and creating a positive work environment for all employees.

Deadline to apply: ********

Equal Opportunity Statement:
Malaysia Airlines Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.