Customer Service Specialist

Job Description:

MR DIY Group is seeking a part-time Customer Service Specialist to join our team in George Town, Penang, MY. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service roles.

Responsibilities:- Provide exceptional customer service via phone, email, and live chat- Handle customer inquiries, complaints, and feedback in a timely and professional manner- Process orders, returns, and exchanges accurately and efficiently- Collaborate with other departments to resolve customer issues and improve service quality- Maintain up-to-date knowledge of products, promotions, and company policies- Participate in training sessions to enhance customer service skills and product knowledge- Meet and exceed customer satisfaction goals and service level agreements- Assist in special projects and initiatives as needed

Requirements:- Strong communication and interpersonal skills- Ability to work independently and in a team setting- Dedication to providing excellent customer service- Adaptability to fast-paced and changing environments- Negotiation skills to resolve conflicts and reach mutually beneficial solutions- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent; college degree preferred

Personality Traits:- Independent- Dedicated

Soft Skills:- Adaptability- Negotiation

Benefits:- Gym membership- Free accommodation- Paid sick leave

Working Environment:- Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to Apply:- June 25, 2024

Equal Opportunity Statement:MR DIY Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We welcome applicants from all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.