The Opportunity:What we're looking for: Education: At least Diploma / bachelor's Degree in any fieldExperiences: 5 to 7 years' experiences in applicable customer service /supportKnowledge of SAP and Microsoft Office applicationsSelf-motivated and demonstrates initiative and result orientedMust be able to communicate in Mandarin & EnglishMust be able to work under limited supervisionGood problem-solving skillGood interpersonal and communication skillsHow you will thrive and create an impact:Work with Supply Chain and all relevant stakeholders, ensuring goods arrive on time to meet customer's required delivery date.Creating all relevant SOP pertaining to the processesCheck all incoming customers PO and process them timely via SAPDrive billings by managing all back orders to ensure completion and on-time deliveryAble to identify, review with customer on the cause of complaint and making sound decision for reverse logistics including but not limited to returned and defective products to Logistics Centre, provide credit note or replacement to customers accordingly, etcContribute to continuous quality improvements to ensure business complianceTime-to-time to analyse and review the work processes, giving ideas for improvement and efficiencyAble to think out of the box and take ownership of customers' issues and give resolutionsEnsures the highest level of customer satisfaction (internal and external)Able to interact professionally with both internal and external customersStrong analytical and problem-solving skills with the ability to work independently.Any other duties as assigned by management.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career.Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better.It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle.It enables medical devices that help a little boy hear his mom's voice for the first time.Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor.We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.Requests for accommodation will be considered on a case-by-case basis.Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.3rd party non-solicitation policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
