Your duties and responsibilities (include but not limited to) are as follows:
Welcoming customers and visitors professionally with excellent manner at all times.
Manage the enquiries through phone calls, WhatsApp, emails or other channels promptly and professionally.
Handle and liaise with customers request and appointment arrangement.
Consistently ensure a high level of customers support experience and build customers loyalty.
Ensure customers safety and comfort with a smooth flow of customers care.
Assist customers with completing necessary forms and documentation.
Responsible for proper documentation including scanning, filing, and mailing.
Responsible for payment collection and receipt issuance.
Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
Perform other duties as required and assigned by superior/management.
Requirements:
Experience in customer service or a related field is preferred, but fresh graduates are welcome to apply.
Fluent in Mandarin (spoken and written) is added advantage; Fluent in English is compulsory; proficiency in other languages is a plus.
Strong communication and interpersonal skills with a customer-focused mindset.
Ability to handle customer inquiries and complaints professionally across various channels (phone, email, chat, etc.).
Problem-solving skills with the ability to stay calm under pressure.
Team player with a positive attitude and willingness to work flexible hours, including weekends and holidays.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a business manager?
Do you have experience in a sales role?
How many years' experience do you have as a manager/team lead?
Do you have customer service experience?
How would you rate your English language skills?#J-18808-Ljbffr