**Job Title:** Customer Service Specialist - Work from Home
**Company:** Tenaga Nasional Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Tenaga Nasional Berhad, a leader in the energy sector, is seeking a dedicated and enthusiastic Customer Service Specialist to join our team in a part-time, work-from-home capacity. As a Customer Service Specialist, you will be the first point of contact for our customers, providing them with exceptional service and support while contributing to our mission of delivering high-quality energy solutions.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat channels in a courteous and professional manner.
- Assist customers with their questions regarding services, billing inquiries, and technical support related to energy usage.
- Maintain a positive relationship with customers, ensuring their needs are met efficiently.
2. **Issue Resolution:**
- Identify and investigate customer issues while providing effective solutions.
- Record and track customer complaints or feedback and ensure proper escalation to the relevant departments when necessary.
- Follow up on unresolved issues to ensure customer satisfaction.
3. **Product/Service Knowledge:**
- Stay updated on company products, services, and promotions to provide accurate information to customers.
- Participate in training modules to enhance knowledge of energy solutions and customer service techniques.
4. **Documentation and Reporting:**
- Maintain accurate records of customer interactions, inquiries, and feedback in the customer relationship management (CRM) system.
- Generate reports on customer service metrics and contribute ideas for improving service operational processes.
5. **Collaboration:**
- Work closely with team members (virtual teams) to share insights and strategies for improving customer service.
- Attend regular virtual meetings to discuss performance metrics and service updates.
6. **Continuous Improvement:**
- Participate in ongoing training sessions and development opportunities to enhance customer service skills.
- Provide input for service improvements and innovations based on customer feedback.
**Requirements:**
- **Education:** High school diploma or equivalent; higher education in business administration or related field is a plus.
- **Experience:** No prior experience required. We welcome applicants eager to begin their careers in customer service.
- **Skills:**
- Strong verbal and written communication skills in English and/or Malay.
- Proficiency in using computers and familiarity with customer service software and CRM systems.
- Basic mathematical skills for handling billing inquiries.
- **Personality Traits:**
- Independent and self-motivated, comfortable working autonomously in a remote setting.
- Positive attitude and passionate about providing excellent customer service.
- **Soft Skills:**
- Exceptional cooperation abilities, willing to work in a team-oriented environment.
- Strong time management skills, capable of prioritizing multiple tasks and managing time efficiently.
**Benefits:**
- Employee discounts on utilities and energy solutions.
- Training and professional development opportunities to enhance skills and advance career paths.
- Relocation allowance for those who may need to relocate in the future as we expand our operations.
**Working Environment:**
We foster a culture of ongoing learning and development, emphasizing both personal and professional growth. Our remote working environment is designed to allow flexibility while maintaining high levels of accountability and collaboration among team members.
**Application Deadline:**
Please submit your application by **October 2, 2024**.
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**Equal Opportunity Statement:**
Tenaga Nasional Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
