Customer Service/Student Support SpecialistThis job is a Customer Service/Student Support Specialist. Multi-taskers with high standards and systematic thinking are preferred. English & Mandarin proficiency is required.
RM 3000 - RM 4000
Setiawalk
Full-Time
Job DescriptionExperience in customer service through calls, emails, social media, Facebook communities, and more...
Fair written and verbal communication skills
A love of supporting, championing, and empowering others
A mind for systematic thinking and improvements
Phenomenally high standards, attention to detail, and extreme resourcefulness to find answers or create answers in any situation
Experience with coaching, online learning and professional education preferred
Enjoys being a multi-tasker
English & Mandarin (Malay would be an added advantage)
Job RequirementsInbound and outbound calls connecting students with resources and making relevant course recommendations
A hunger for results and being in an open team environment
Excellent written and verbal communication skills that inspire confidence and trust in others
Ability to find answers to any questions, see opportunities for improvements, and turn them into action to deliver meaningful outcomes
Ability to solve any problems that come your way and bring genuine care, compassion and dedication to our students and prospects
Hunger to learn and grow, and a constant drive to do more and deliver better results
SkillsCustomer Service
Customer Support
Help Desk Support
Product Knowledge
Project Coordination
Microsoft Excel
Microsoft Word
Analytical Skills
Collections
Company BenefitsApple Macbooks for everybody
Opportunity to join other programs, and levelling up!
Nicely brewed coffee to start your day with!
Open Pantry! Unlimited supplies in the pantry - on us! Treat yourself like home
We valued our team's effort with extra pay as a reward, and salary increments based on performance.
Medical & Dental Benefits - We cover your yearly medical and dental check-ups#J-18808-Ljbffr