Customer Service / Technical Support

Professionally engage with customers through live chat, email, or phone to address their issues,  inquiries, and concerns.
Resolve customer issues effectively by analyzing the situation, identifying the problem, and determining the necessary resources to resolve it.
Accurately escalate issues to the appropriate internal teams when necessary.
Apply in-depth knowledge of company products and services during customer interactions to provide effective solutions.
Customize systems and provide ongoing support based on specific customer requirements.
Participate in projects or other tasks as assigned, contributing to the overall goals.
Prepare and submit regular logs and status reports in a timely and accurate manner, meeting company standards.
Requirements Preferably with 1 year experience in helpdesk/similar capacity.
Fresh graduates are welcomed to apply Diploma or Degree in IT/ Computer Science or equivalent Familiar in SQL Server, Web Server, IT networking and programming language will be an added advantage Independent, self-motivated and have a strong sense of responsibility Fast learner, multitasker with a genuine desire to help others Possess a calm demeanour and able to cope under stress Must be self-motivated with the ability to work independently and in a team environment Good interpersonal and communication skills Proficient in English and Bahasa Malaysia, other dialects/languages will be an added advantage