Customer Service Trainer

**Role**:Customer Service Trainer**Timings**:Day Shift (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Voice Trainer Process Training Process trainer- Conduct thorough assessments to identify training needs across various departments and job roles.- Analyze performance metrics, feedback, and skill gaps to determine training priorities.- Design and develop training curriculum, materials, and resources tailored to meet specific jobrequirements.- Create engaging and interactive training modules incorporating various instructional methods andtechnologies.- Facilitate training sessions, workshops, and seminars both in-person and virtually.- Deliver training content effectively to ensure understanding and retention among participants.- Develop evaluation methods to assess the effectiveness of training programs.- Collect feedback from participants and stakeholders to make continuous improvements to traininginitiatives.- Provide ongoing support and coaching to employees to reinforce learning and development.- Collaborate with managers to identify opportunities for individual and team improvement.- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.- Maintain accurate records of training attendance, feedback, and performance metrics.- Ensure training programs comply with company policies, industry regulations, and quality standards.- Stay updated on industry trends and best practices in training and development.Bachelor's degree in Human Resources, Education, Business Administration, or related field.- Proven experience as a Training Manager or similar role in the BPO industry.- Strong understanding of BPO operations, processes, and technologies.- Excellent communication, presentation, and facilitation skills.- Proficiency in instructional design principles and learning management systems.- Ability to multitask, prioritize, and manage time effectively.- Analytical mindset with the ability to interpret data and make data-driven decisions.- Certification in training and development is a plus.The Training Manager typically works in an office environment but may also conduct training sessions in various- locations, including client sites. The role may require flexible hours to accommodate different shifts and training- needs.- Duties and qualifications may vary depending on the organization's size, industry, and operational requirements