Customer Service - Travelling/Reservation (Cyberjaya) Basic Up To Rm4200 #Gvc2#

Customer Service - Travelling/Reservation (Cyberjaya) Basic up to RM4200 #GVC2#Project: Travelling / Reservation / Hospitality Project
Job Responsibilities:
Understand customer enquiries and respond via applicable channels: email, chat etc.
Ensure customer enquiries are answered or routed through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
Communicate effectively with customers in a friendly and polite manner by following processes.
Job Requirements:
Basic Salary RM4000 - RM4200.
Able to work Rotational Shift (24/7).
Min SPM.
Preferred with Customer Service Experience.
Diploma/ Degree Fresh graduates welcome to apply.
Candidates fluent in Mandarin preferred as role requires dealing with Mandarin-speaking clients.#J-18808-Ljbffr