Reporting to the Assistant Customer Services Manager, you are responsible for building and enhancing strong relationships with customers.
You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, and working closely with the shipping team for delivery arrangements and after-sales service.
Responsibilities:
Dealing with customers and internal stakeholders on a day-to-day basis
Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness and timeliness of the shipment arrangement
Act as a first contact point for customer complaints and issues, resolving issues related to orders, shipments, and deliveries
Provide sales administrative support to the sales team
Handle any ad hoc assignments from the superior
Requirements:
Advanced/Higher Diploma in any field or equivalent
Minimum 2 years of relevant working experience
Must have experience in using an integrated system to process sales transactions; SAP preferred
Good command of both written and spoken English and Mandarin; ability to communicate in Cantonese or Vietnamese will be an advantage
Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
Good communication skills, eager to learn, and a good team player
Able to work under pressure and relish the challenge of working in a fast-paced environment
We offer an attractive salary, fringe benefits, and long-term career development opportunities to the right candidate.
Interested parties, please send your full resume (including current and expected remuneration package) to ******.
We regret to inform that only short-listed candidates will be notified.
We are an equal opportunities employer.
Personal data collected will be treated as strictly confidential and used for recruitment purposes only.#J-18808-Ljbffr