Customer Services Officer / Executive

Manage Day to day booking with carrier / customer & related partiesTelemarketing with customerAct as support team for Sales personAttend to customer enquiries & problemsCommunicate and reporting of customer's shipment status.To ensure that all daily transportation and shipments are scheduled to customers' needsTo ensure that opening and closing of jobs are done according to requirementsPrepare customer invoice for closed job task.Monitor enquiries from customer or agent has been responded promptly and acted accordingly.Communicate and build good rapport and relationship with customers, agents, shipping liner and co-loaders. Qualification Requirement: Good verbal and written communication skills.Proactive, organized approach to multitasking.Strong leadership and interpersonal skills.Good communication skills between company and customersProfessional appearance, courteous manner, and clear, friendly phone voice.Full-Time positions available.Must have initiative and be able to work independently.Knowledge in freight forwarding industry is an added advantage.Team worker and result oriented