This job is for a Customer Success Coordinator fluent in Mandarin.
You'll handle bookings, provide customer service, and solve logistics challenges.
You might like this job because it offers an RM3,000 - RM3,500 salary in a dynamic environment.
Apply now to be part of redefining shipping solutions!
Join our team as a Customer Success Coordinator (Mandarin Speaker) and play a vital role in ensuring seamless logistics and cargo operations while delivering excellent service to our valued clients.
What You'll DoBooking Management:
Handle incoming booking requests from clients via phone, email, and online platforms.
Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system.
Coordinate with operations teams to ensure cargo space availability and timely transportation.
Customer Service:
Provide courteous and professional support to clients, addressing inquiries and offering guidance on shipment options.
Build and maintain strong client relationships, understanding their needs and ensuring satisfaction.
Coordination:
Collaborate with departments like operations, finance, and customer service for seamless shipment handling.
Review and follow up on invoicing, payment, and billing queries.
Problem Solving:
Resolve issues or discrepancies related to bookings, documentation, or shipment schedules.
Proactively address potential delays or challenges to ensure timely and efficient cargo delivery.
Documentation:
Prepare and verify all documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations.
Ensure compliance with international shipping regulations, company policies, and industry standards.
What We're Looking ForStrong organizational and multitasking skills.
Excellent communication and customer service abilities.
Proficiency inMandarin (written and spoken) , with additional English and Bahasa Malaysia language skills.
Familiarity with Excel and experience in logistics, shipping, or cargo industry.
Detail-oriented with a focus on accuracy in documentation and data entry.
Minimum of1-2 years of experience in logistics, shipping, or a related field .
Understanding of international shipping regulations and booking procedures.
Why Join Us?Competitive salary package:RM3,000 - RM3,500 per month .
Opportunity to support and grow Singapore operations from Kuala Lumpur's vibrantWisma Tune KL .
Be part of an innovative and rapidly growing company redefining logistics and shipping solutions.
Develop your skills in a collaborative and supportive environment.
Who Should Apply?If you're proactive, resourceful, and eager to make a difference in the logistics and customer service industry, we want to hear from you!
Apply now to Lovina at +6012-2181572 or email ****** help us create seamless, efficient, and customer-focused solutions in the ever-evolving logistics world.Your journey starts here!
Job RequirementsProficiency in Mandarin (written and spoken) , with additional fluency in English and Bahasa Malaysia.
Strong organizational and multitasking abilities , ensuring efficient handling of multiple responsibilities.
Exceptional communication and customer service skills , delivering professional and courteous support to clients.
Detail-oriented mindset , with a commitment to accuracy in data entry and documentation.
At least1-2 years of experiencein logistics, shipping, or a related field.
Familiarity with Exceland experience using logistics, shipping, or booking systems.
Solid understanding ofinternational shipping regulations and booking procedures .
SkillsCoordinating
Shipment Coordination
Logistics
Customer Service
Company BenefitsTake the time you deserve!
We provide annual leave to ensure you have the opportunity to relax, recharge, and spend quality time with your loved ones.
Variable BonusOur variable bonus structure is designed to recognize your contributions and align rewards with both individual performance and company success.#J-18808-Ljbffr