Location:Puchong, Selangor (5 mins from LRT Pusat Bandar Puchong Station)
Job Description:As a Customer Success at Alpha Masterclass, you will play a pivotal role in enhancing customer satisfaction and achieving our sales goals. You will manage online events, provide exceptional customer interactions, and support our innovative trading education platform.
Responsibilities:
Event Management:Coordinate and assist in webinars, online workshops, and Zoom sharing sessions.
Sales Support:Engage in the sales process by interacting with customers, resolving queries, closing sales, handling payments, and following up on sales.
Customer Relationship:Cultivate strong relationships with customers to enhance satisfaction and retention.
Service Quality:Maintain high standards of service quality and assist with administrative tasks as needed.
Student Guidance:Guide students in developing the correct trading mindset.
Requirements:
Language Proficiency:Fluent in English, Bahasa Malaysia, and Mandarin. Mandarin proficiency is a plus for communicating with Mandarin-speaking clients, but not required. All candidates are welcome to apply.
Education:Fresh graduates are encouraged to apply.
Technical Skills:Proficient in G Suite and Microsoft Office; coding knowledge is a plus.
Learning Mindset:Eager to learn new technologies that enhance work efficiency.
Problem-Solving:Excellent problem-solving skills and attention to detail.
Interpersonal Skills:Positive attitude, supportive, patient, and prioritizes every customer. Strong relationship-building abilities with prospects and team members.
Trading Experience:Beneficial but not mandatory.
Rewards:
Skill Development:Elevate your expertise with fully sponsored skillset training and certifications.
Career Progression:Clear paths to managerial roles for your future growth.
Open-Door Policy:Easy dialogue with our management team.
Stability:Enjoy fixed allowances for added stability.
Recognition:Comprehensive rewards program featuring Long Service, Best Performer, and Role Model Awards.
Employee Well-being:Additional perks including sports, recreational activities, and exclusive employee vacation benefits.
Working Hours:
Regular Hours:Monday to Friday, 9 AM to 6 PM.
Event Hours:Availability for extended hours and weekends during events and workshops as needed (OT Available).
Company Culture:Alpha Masterclass encourages an inclusive and supportive work environment. Our company prioritizes diversity, equity, and inclusion, and we value the well-being of our employees. Our team enjoys a collaborative atmosphere with regular social events, flexible support, and a strong emphasis on work-life balance. We also offer remote work opportunities.
Join Us:
Apply now to be part of a team that values your growth and contribution!
Why Choose Alpha Masterclass:
Competitive Salary:Our industry-leading salary ensures you are rewarded for your hard work.
Inclusive Environment:We celebrate diversity and strive to create a supportive and inclusive workplace for all employees.
Career Growth:We are committed to your professional development and offer clear paths for career progression.#J-18808-Ljbffr