This job is about ensuring customer success with SmartB solutions, building relationships, driving usage, and improving client experience. You might like this job because it offers opportunities for leadership, independence, and industry knowledge growth.
Job Type:Full-Time
Posted:few hours ago
Job DescriptionOverview:
As aCustomer Success Executive , you will play a pivotal role in ensuring our customers' success from onboarding through to their ongoing use of SmartB solutions. You'll be the primary point of contact for clients, responsible for nurturing relationships, ensuring smooth implementation, and driving long-term satisfaction and retention. We're looking for a self-motivated individual who thrives on taking ownership, shows leadership qualities, and delivers exceptional service to our clients.
Key Responsibilities:
Act as the main point of contact for new and existing clients, ensuring a smooth onboarding process and addressing any queries or issues promptly.
Build and maintain strong, long-lasting relationships with customers, ensuring their success with SmartB solutions.
Proactively engage with clients to drive usage, maximize product adoption, and increase retention.
Monitor and track customer feedback, suggesting improvements to better meet client needs and enhance their experience.
Collaborate with internal teams (e.g., Sales, Product, and Support) to ensure seamless delivery and support for customers.
Develop strategies for improving customer success metrics such as satisfaction scores, renewal rates, and time-to-onboarding.
Take ownership of client challenges and deliver solutions independently, displaying initiative and leadership qualities.
Keep up to date with product offerings, industry trends, and competitors to provide knowledgeable guidance to clients.
Work closely with the product development team to stay updated on new products and features.
Participate in industry events, trade shows, and networking opportunities to promote SmartB.
Requirements:
Minimum 2 years of experiencein customer success, account management, or a related role in the tech, software, or SaaS industry.
Proven track recordof managing and retaining B2B clients, with a focus on delivering exceptional service and driving customer satisfaction.
Speaks Mandarin , with excellent communication skills in English and/or Malay.
Owns personal transportationand is willing to travel to meet clients as necessary.
Demonstratedleadership qualitiesand the ability to workindependently , with a hunger for taking ownership and driving results.
Strong problem-solving skills, with the ability to manage multiple clients and projects simultaneously.
Passion for technology and a keen understanding of how digital solutions can drive business success.
Other Qualities:
Adaptability and a willingness to learn new technologies and industry trends.
High level of integrity and professionalism.
Ability to work effectively in a team-oriented environment.
What We Offer:
Competitive salary and commission structure.
Opportunities for career growth and development.
A dynamic and supportive work environment.
Access to cutting-edge technology and resources.
Company ProfileSmartB Solutions
SmartB Solutions Sdn Bhd, a trailblazing technology company, invites exceptional talents to join our innovative team. Established in 2017, SmartB is at the forefront of providing cutting-edge cloud-based solutions.
Why Choose SmartB:
Digital Transformation Pioneers:Our mission is to empower small and medium enterprises (SMEs) with digitized processes, driving them towards Industry 4.0 success.
Diverse Clientele:We cater to dynamic sectors, including manufacturing, warehousing, trading, and distribution.
Comprehensive Solutions:SmartB offers a suite of cloud-based solutions, from ERP to warehouse management and AI.
Unwavering Ambition:We envision becoming Malaysia's Number 1 technology solution provider by 2038.
Join Us Today:
Take the leap and be part of our pioneering team, driving digital transformation and shaping the future of industries. SmartB Solutions awaits the next wave of A-players to revolutionize the world of technology. Apply now and embark on an exhilarating journey with us!#J-18808-Ljbffr