**Job Title:** Customer Success Officer - Work from Home
**Company:** Proton Holdings Berhad
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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### Company Overview:
Proton Holdings Berhad is a pioneering automotive company committed to excellence and innovation. We pride ourselves on providing high-quality vehicles and exceptional customer service. Our focus is on building lasting relationships and ensuring the satisfaction of our valued customers. We are looking for a Customer Success Officer who embodies our values and can enhance our customers' experience as we continue to grow and thrive in the automotive market.
### Job Summary:
As a Customer Success Officer, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our products and services. This position is perfect for an individual who can work independently, managing their workload efficiently in a remote environment while being confident in their abilities to provide superior customer service and support.
### Key Responsibilities:
- **Customer Engagement:** Establish and maintain strong relationships with customers, being their primary point of contact for inquiries, support, and issue resolution.
- **Onboarding & Training:** Guide new customers through the initial setup and onboarding process, providing resources and training to maximize their success with our products.
- **Feedback Collection:** Actively solicit customer feedback to understand their needs and perceptions, then communicate this information to relevant departments for continuous improvement.
- **Problem Resolution:** Quickly identify customer challenges and provide effective solutions, ensuring timely follow-up on any outstanding issues.
- **Account Management:** Monitor customer accounts, ensuring adherence to service-level agreements (SLAs) and proactively addressing potential risks to customer satisfaction.
- **Reporting & Analysis:** Maintain accurate records of customer interactions and customer information, analyzing data to derive insights that inform strategy and decision-making.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and product development, to enhance the customer experience and promote services effectively.
- **Resource Creation:** Develop and curate customer support materials, including FAQs, tutorials, and knowledge base articles.
- **Feedback Loop:** Act as the voice of the customer within the company, sharing insights and trends with internal teams to drive improvements in service delivery and product quality.
### Requirements:
- **Education:** Bachelor's degree in business, communication, or a related field.
- **Experience:** Minimum of 4 years of experience in customer success, customer support, or a related role, preferably in a remote working environment.
- **Technical Skills:** Proficiency in customer relationship management (CRM) software and other collaboration tools.
- **Personality Traits:**
- Confident in communication and problem-solving abilities.
- Independent and self-motivated, with a proactive approach to work.
- **Soft Skills:**
- Exceptional time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Strong attention to detail, ensuring accuracy in all customer interactions and documentation.
- **Availability:** Able to work part-time hours and adapt to varying schedules as needed.
### Benefits:
- Visa sponsorship for qualified candidates.
- Vision insurance.
- Comprehensive medical coverage.
- Opportunity to work in an inspiring environment that sparks creativity and motivation.
### Working Environment:
At Proton Holdings Berhad, we foster a culture of innovation and excellence. Our working environment is designed to inspire greatness—encouraging team members to think creatively and stay motivated.
### Application Deadline:
Please submit your application by **September 19, 2024**.
**Equal Opportunity Statement:**
Proton Holdings Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join us at Proton Holdings Berhad and be a part of our journey to drive customer success and satisfaction!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
