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Customer Success Specialist - Banking -...Skip to content
Full time
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Education background:
• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
6 months to 1 year of minimum experience in Customer Service in Banking Industry
Decision-making skills and analytical skills are highly needed competencies due to nature of the program
Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions
Can work under pressure and can deliver set goals
Confident in handling complex situation
Conversant and able to convey messages
Ability to effectively respond to customer needs
Interpersonal skills required to work well with others Ability to follow directions
Ability to use the desktop computer system
Ability to navigate within web-based applications
Ability to multitask
Ability to learn at a fast pace
Good comprehension and listening skills
Work experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a 'must' but would be a distinct advantage.
Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
Ability to multitask, detailed oriented and possess good problem-solving skills
Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
Passionate in helping to resolve customer issues / queries and complaint handling
A team player who thrives in a fast paced, dynamic environment
A self-starter who is able to work independently and under minimal supervision
Able to determine the problem/sentiment of each interaction and responds professionally
Communicating with customer through all channels (phone, social media, digital, chat, etc.)
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Who is Teleperformance
Teleperformance is a global digital business services company.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
170 countries served.99 % of our employees continue to work in a Great Place to Work 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions
What do we do?
We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.
Check us out!: https://youtu.be/TG3lqGd6hEY
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