Customer Success Specialist - BankingEducation Background:
• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
6 months to 1 year of minimum experience in Customer Service in Banking Industry.
Decision-making skills and analytical skills are highly needed competencies due to the nature of the program.
Flexible to changes and has a sense of urgency, including willingness to be upskilled to other functions.
Can work under pressure and can deliver set goals.
Confident in handling complex situations.
Conversant and able to convey messages.
Ability to effectively respond to customer needs.
Interpersonal skills required to work well with others and ability to follow directions.
Ability to use the desktop computer system.
Ability to navigate within web-based applications.
Ability to multitask.
Ability to learn at a fast pace.
Good comprehension and listening skills.
Work Experience:
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a 'must' but would be a distinct advantage.
Possess strong communication skills, including the ability to converse, read and write effectively in English and native language.
Ability to multitask, detail-oriented, and possess good problem-solving skills.
Customer-oriented with strong interpersonal skills and the ability to communicate effectively with customers.
Passionate about helping to resolve customer issues/queries and complaint handling.
A team player who thrives in a fast-paced, dynamic environment.
A self-starter who is able to work independently and under minimal supervision.
Able to determine the problem/sentiment of each interaction and responds professionally.
Communicating with customers through all channels (phone, social media, digital, chat, etc.).
Technical Skills:
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.#J-18808-Ljbffr