Customer Success Specialist

The Offer Opportunity within a company with a solid track record of performance Join a market leader within Consumer Health A role that offers a breadth of learning opportunities The Job Responsibilities: Represent the brand, culture, and values of the client Maintain a positive, empathetic, and professional attitude toward customers Handle customer concerns professionally and positively Support customers in placing online orders Provide timely support through inbound calls and emails Process payments and confidential information securely Proactively mitigate risks to the client's brand and customer loyalty Escalate priority issues when necessary Collaborate with team members to improve customer support experience Share suggestions for improving service quality Keep skills up to date through continuous learning Meet all KPIs set by the company and client Adhere to company and client policies and procedures The Profile Qualifications: Language Proficiency: Mandarin & English to effectively liaise with the stakeholders of the region Interpersonal Skills: Customer service orientation Focus on customer results/solutions Management of customer expectations Active listening skills Professional handling of queries and objections Passion for communication and interaction Ability to receive feedback and thrive in a fast-paced environment Positive attitude and willingness to learn Emotional intelligence and composure under stress Good reasoning and analytical skills Critical thinking and proactive attitude Technical Skills: Minimum typing speed of 40wpm with 90% accuracy Proficient in Microsoft Windows and Office The Employer Our client is Changing the Economy, a New Gen is on the Block, Need to change talent acquisition strategies.