Customer Success Specialist - Mandarin (Night Shift)

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound and outbound phone callss. The CSS will be the primary contact for customers using the client's food ordering application. The CSS lives the values of our client which are: - 1. Responsibility : The CSS represents the client and is the face of the brand to the outside world. 2. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. This position will require employees to do permanent night shift due to the market area they will be supporting.