Customer Success Specialist (Reservation Project) - Georgetown, Penang

Customer Success Specialist (Reservation Project) - Georgetown, PenangFewer than 10 applicants.
Your chances are good!
Fresh Graduates are encouraged to apply.
Diplomaandabove
Applicant must be willing to work onrotational shift 24/7
Must be able to speak, read, and write inMandarin
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
Willing to work inGeorgeTown, Penang
Handle pre and post reservation inquiries by phone, e-mail, and fax;
Handle customer requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Make outbound calls to hotels/guests to arrange special requests;
Act as liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Training Provided
Medical and Insurance Coverage
EPF, Socso, EIS, etc.
Medical Leave
World Class Training provided (Soft skill, system, SOP, and product knowledge)
Fluency in Traditional Chinese, Communication Skills, Problem-Solving Skills, Customer Relationship Management, Empathy.
Never provide your bank or credit card details when applying for jobs.
Do not transfer any money or complete unrelated online surveys.
If you see something suspicious,Report This Jobad.#J-18808-Ljbffr