Customer Success Specialist- Traditional Chinese (Reservation)

Customer Success Specialist - Traditional Chinese (Reservation)Applicant must be willing to work onrotational shift 24/7
Must be able to speak, read and write inTraditional Chinese
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
Willing to relocate to Kuala Lumpur
Handle pre and post reservation inquiries by phone, e-mail, and fax
Handle customer requests by phone and e-mail
Modify, change and/or cancel existing reservations
Make outbound calls to hotels/guests to arrange special requests
Act as liaison between guest and hotel to resolve complaints
Manage relationships with hotels by providing high levels of customer service and account management support
Training provided
Medical and insurance coverage
EPF, Socso, EIS, etc.
Medical leave
World class training provided (soft skills, system, SOP, and product knowledge)
Fluency in Traditional Chinese, communication skills, problem-solving skills, customer relationship management, empathy.#J-18808-Ljbffr