To complement our APAC team in Malaysia, we are looking for Concierge Experts that are fluent in Mandarin & Cantonese to join an award-winning, crisis-resistant travel and leisure company. This is a fully remote position that provides the work-life balance everyone desires!
If you have a proven background in luxury hospitality and/or Lifestyle Concierge, with excellent knowledge of products and worldwide destinations associated with high-end travel and leisure, outstanding sales and customer service skills, and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management - Ten Lifestyle Group - we want to hear from you!
We are looking for self-motivated, customer service-focused individuals who are passionate about providing the perfect concierge experience for our members every time - whether it's a short business trip or a leisure holiday for the whole family. You will build significant customer relationships, provide outstanding customer service, and leverage your sales ability and excellent product knowledge.
Key Responsibilities
Service our members in a polite and professional way at all times.
Design requests by telephone and email in Mandarin, Cantonese, and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, and sightseeing for premium cardholders, considering all the needs of the customer.
Manage requests in line with agreed deadlines, proposing excellent options and fully engaging with the member to maximize the conversion of requests to bookings.
Keep yourself up to date with all Lifestyle trends for the APAC market.
Actively sell promotions and exclusive events.
Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service.
Research the best options to meet or exceed the lifestyle requirements of the member.
Approach your work every day with a positive, solution-oriented, and supportive attitude.
If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, or Luxury Travel, this could be an excellent career progression and an opportunity to work for a growing award-winning company.
MUSThave excellent language skills inprofessional English, Mandarin, and Cantonese, in written and spoken (HSK K- advanced level, HSK 5 or 6).
2+ years of experience in the leisure-oriented sector of business, hospitality, retail, leisure, customer service, concierge, or call center.
Exceptional verbal and interpersonal skills when dealing with members, suppliers, and clients, working in a calm and professional manner at all times.
Strong administration skills and the ability to prioritize workloads to meet strict deadlines.
Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events, and culture.
Service-oriented, flexible, and able to work under pressure.
Have a positive attitude and identify with Ten Group values.
Value exceptional service and live by this motto.
Computer literate to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint); additional software or CRM tools experience is advantageous.
Flexibility : This position is a full-time 40-hr per weekOVERNIGHTrole on a shift basis. The right candidate needs to be flexible in offering their services between the hours of22:00-08:00 local time , Monday to Sunday, including Public Holidays.
Guidelines for Home Office:
Located anywhere in Malaysia.
A secure home office at your confirmed address, free from background noise or other distractions.
Internet service must meet minimum requirements and a minimum speed check must be completed.
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals and annual Extra Mile Awards, where we celebrate those who have gone the extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten, and we are there every step of the way in supporting development.
Rewards designed around you:
Acompetitive salary , depending on experience, a performance-based bonus, plusNight Shift Allowance .
Monthly Internet Allowance .
Remote workarrangement (T&Cs - within Malaysian borders).
Paid time away from work . Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a cause important to you.
Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards . Lucrative Ten Loyalty Rewards program.
Remote Working Holidays- possibilities to Travel and Work!
Employee Discounts . Access to many great travel and entertainment discounts as our clients' members would!
Be part of ourglobal, dynamic, and inclusive Team , with diversity at its core.
Genuine career opportunitieswithin a dynamic and international company.
Who We Are
Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-worth (HNW) and UHNW clients with their requests for leisure travel. At Ten, our goal is simple: to become the most trusted service business in the world.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short videoThis is what we Do!
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."#J-18808-Ljbffr